You're never alone. We're here when you need us.
Help right inside the app, email and a team that answers you. In Italian, from the team that built Aedify.
In-app help
Open the help panel from inside the app: you'll find answers to the most common questions and, if that's not enough, you can email us. Support Monday to Friday, 09:00–18:00.
Mon–Fri 09:00–18:00
Dedicated email
Email us with any question, even technical ones. You get a reply from the team that knows the product inside out.
Mon–Fri 09:00–18:00
Italian team
You always talk to Alessandro, Giovanni or Federico, the founders. Not a call center. In Italian, with real knowledge of the construction industry.
No call center
When you book a demo, we don't call you ten times. There's no salesperson chasing you. You get 15 minutes with one of us: you see the product, you decide. If it's not for you, no hard feelings.
Questions about how it works
How does Aedify understand a WhatsApp message?
Aedify uses an AI model trained to recognize site names, workers, hours and amounts in Italian-language messages. It analyzes the text (or the transcribed voice note) and matches it against your company's data in seconds.
What happens if the site manager misspells the site name?
If the name doesn't match exactly, Aedify tries to match it to the most similar site and flags the uncertainty. You can always correct a report from the app afterward.
Does it work with voice notes in dialect?
Aedify recognizes regional Italian and the most common colloquial expressions. For very strong dialects accuracy may drop, but you can always correct it by hand from the app: the original message stays archived either way.
Is the data safe?
Yes. Data is encrypted in transit and at rest, hosted on GDPR-compliant European infrastructure. Only you and your team have access to your company's data.
Does Aedify work offline?
Processing messages requires an internet connection, but WhatsApp messages stay queued and get processed automatically as soon as the signal comes back: no data is lost.
What happens if a worker works on several sites?
Each worker is linked to a site. If the message doesn't name a site, Aedify uses the one the worker is linked to. If that day they work elsewhere and write the name of the other site, hours and work items are recorded on that site, even if the worker wasn't linked to it.
Have more questions? Let's talk.
In 15 minutes we'll answer all your questions, on your real case.